Chatbots are becoming increasingly important in connection with the use of AI. This is related, among other things, to an expected reduction in costs through automated customer contact, support, etc., but also to a generally positive assessment of the potential of AI technologies. These are not just popular examples such as Siri or Alexa. This course was designed to meet the existing need. An insight into the technology for the development of chatbots was given and initial practical experience using a modern tool for "Conversation Design" was conveyed. The lecturer, Sascha Wolter, is Chief Advisor at DB Systel, a subsidiary of Deutsche Bahn and a top expert in this field. The discussion of ChatGPT and the targeted design of prompts for an efficient use of generative AI rounded off the two-day program, which attracted great interest among the participants.